Troubleshooting

Administration panelTop of Page

The request URL /your-domain.tld/admin was not found on this server.

Check that the .htaccess file is present at the root of your installation.
If not, rename the .htaccess.txt file to .htaccess.

The request URL /index.php/en/admin/user/login was not found on this server.

Edit the .htaccess file and add or remove the comment before the RewriteBase / instruction.

RewriteEngine On

# The RewriteBase / instruction is commented. Remove the "#" to uncomment
# RewriteBase /

RewriteCond $1 !^(index.php|themes|install|files|modules|robots.txt)
RewriteRule ^(.*)$ index.php/$1 [L]

Settings saving errors, no thumbnail creation...

Context: When you save settings or add some media to a content, an error message appears.

Solution: The server PHP user must have writing privileges on following folders and files:

  • /application/config/*
  • /themes/*
  • /files/*
  • /cache/*

Log on your server with SSH and execute the following commands :

chmod -R 0777 /<path_to_www>/application/config/
chmod -R 0777 /<path_to_www>/themes/
chmod -R 0777 /<path_to_www>/files/
chmod -R 0777 /<path_to_www>/cache/

"No input file specified"

Some server needs this specific configuration.
Modify the .htaccess line to add a ? after the index.php :

RewriteRule ^(.*)$ index.php?/$1 [L]

Cannot login to backofficeTop of Page

If you're not able to log to the backoffice (to the administration part of your Ionize site), check if the time of your server and the time on your local computer are set correctly.

Admin password lostTop of Page

Make a copy of the /install folder on your website and go to :

http://your_domain.tld/install/?step=user

(see forum thread : http://www.ionizecms.com/forum/viewtopic.php?id=323)

Enabling logsTop of Page

If something weird is happening with Ionize, you may want to activate logs to be able to find where the problem is coming from.

Edit your /application/config/config.php file and set

$config['log_threshold'] = 4;

 

By default log file will be created in /system/logs/ folder.